Terms & conditions

General information

Age Restrictions and Exceptions
Driving licence: A driver must hold a licence for at least two years.

Methods of Payment
MILENIUM CAR RENTAL as the exclusive partner of VISA IN CROATIA offers its clients 10% DISCOUNT when booking with VISA.
All major credit cards authorized by Milenium rent: VISA, Diners Club, American Express, Eurocard/MasterCard.

Rental rates
The minimum rental charge is one day (24 hours). One additional hour (0-59 minutes) is free of charge. For more than one additional hour (60 minutes plus) an extra day is charged.
Rates are exclusive of petrol. For cars not returned with a full tank the customer will be charged for petrol and service fee.

Reservations
Can be confirmed only for a car groups, not for a specific type of car. The reservation must be cancelled 72 hours before rental, otherwise the cancellation fee shall apply.

Delivery / Collection Service
Round-the-clock delivery and collection of cars.
- Free delivery in other site in a 10 km circle from office during working hours, otherwise 12,20 EUR.

Rent-it-here, Leave-it-There (One Way Rental)
National one way rentals are available with no additional charge for all car groups for more than 3 days rental.
The cost of returning the vehicle abroad depends on the returning site of the vehicle (special conditions).

All rates and charges include rental, unlimited mileage, TP & CDW & 24 hours road assistance.
Rates and conditions are subject to change without notice.

 

Insurance

Compulsory insurance
All cars rented from Milenium rent include Third Party Liability Insurance.
Third Party Liability Insurance does not cover loss of, or damage to the rental vehicle - client is responsible for the full value of the vehicle.
(subject to acceptance of the insurance options).

Optional insurance
When renting a vehicle from Milenium rent client is responsible for returning the vehicle in the same condition as at the beginning of rental, excluding normal wear, tear and cleanliness.
If the vehicle is stolen, lost or damaged, regardless of fault, client will be absolute liable for costs and losses incurred to Milenium rent. This includes towing, recovery, repairs, storage and loss of revenue. If client chooses CDW or/and TP limitation of liability (in such case "YES" will be entered in the relevant place in the Rental Agreement), liability shall be limited to an Excess Amount according to the Price list of Milenium rent and will be stated on the Rental Agreement (depending on car model).

CDW (Collision Damage Waiver) limitation of liability:
This limitation of liability shall apply to damage to the rental vehicle, it's parts and accessories caused in a road traffic accident. CDW limits clients financial responsibility to the Excess Amount
stated on the Rental Agreement. However CDW does not cover any damage to the interior of the rental vehicle, tyre and wheel damage, damage to the underside of the vehicle, broken or lost keys or contamination of fuel, neither in event of deliberate intention or negligence.

TP (Theft protection/Waiver) limitation of liability:
This limitation shall apply in the case of loss of the rental vehicle it's parts and accessories (including tyres, stereo equipment etc.) as a result of theft or attempted theft.
TP limits clients financial responsibility to the Excess Amount stated on the Rental Agreement.
TP is not valid if the vehicle is left unlocked or the keys are left unattended with the vehicle.

LDW (Loss Damage Waiver) or SCDW (Super Collision Damage Waiver):
By accepting LDW / SCDW clients financial responsibility for accidental damage to the vehicle, it's parts and accessories, theft or attempted theft is reduced to zero.
However LDW / SCDW does not cover any damage to the interior of the rental vehicle, tyre and wheel damage, damage to the underside of the vehicle, broken or lost keys or contamination of fuel, neither in event of deliberate intention or negligence.
Any damages to these vehicle parts will be charged to renters/drivers CC, regardless of fault, in full cost per official dealership price list at check in time. Police report is mandatory for each damage.

Upon return of vehicle, condition shall be checked by Milenium Car Rental representative together with Renter/Driver and compared with the condition at rental start as stated on the "Vehicle Condition Form". All possible changes shall be entered into the form and confirmed by both parties signatures. When failing to sign the "Vehicle Condition Form" and filling out the "Damage report" Renter/Driver accepts official dealership estimates on disputed damages.

Baggage insurance does not exist.
Any liability on the part of Milenium rent for loss or damage to items placed or left in the rental vehicle shall be excluded to them extent permitted by law.